Each product page has its own size chart that will guide you in selecting your perfect size. If you have questions, feel free to contact us online or send an email to service@shapshe.com.

Generally, you can receive the goods within 15-20 days after placing the order.Delivery details will be provided in your confirmation email.

Please note: Products marked Pre-Sale at the end of the title will be dispatched in approximately 15 working days.

Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on https://shapshe.com/

If you don't know how to check the status with the tracking number, you can see our help page here. You can also contact us to check the status for you, we're glad to help.

If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent out, we can change the size, color or your personal information for you.

Once the package has been sent out, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer is responsible for it.

Please check the order information carefully when placing your order to avoid any possible trouble that may arise later.

Please contact our customer service for further help. Check our Return & Exchange Policy page for more details.